Frequently Asked Questions

Building management &
cleaning, explained

Clear answers to what Melbourne owners corporations, strata managers and committees ask us most, covering building management, concierge and cleaning, and exactly how working with Landed begins.

Getting Started

How to get started

Three simple steps from first conversation to a smoothly running building, with a free, no-obligation proposal before you commit to anything.

01

Tell us what you need

Speak with our team about the services your building requires. We explore the options that genuinely fit your property and put together a free proposal, at no cost and no obligation.

02

Site assessment & onsite review

We visit your building in person to understand it properly, including its common areas, systems and day-to-day needs, so every recommendation is based on your actual property, not a template.

03

Go-live & transition plan

When you are ready, we set up a clear go-live and transition plan and coordinate the handover, so launch is seamless and daily operations run smoothly from day one.

Common Questions

Your questions, answered

Building Management & General

A building manager looks after the day-to-day operation of a property so residents, tenants and committees do not have to. That covers coordinating maintenance and repairs, overseeing contractors and vendors, keeping common areas safe and well presented, staying on top of compliance, and responding when something goes wrong. Our dedicated building managers bring 9+ years of combined, hands-on experience across Melbourne buildings. In short, we keep the building running smoothly and protect its long-term value.
Strata or owners corporation management covers the administrative and financial side: levies, meetings, insurance, by-laws and the corporation’s legal obligations. Building management is the hands-on, on-the-ground side: maintenance, cleaning, contractors and the physical upkeep of the building. We focus on building management and work alongside your strata manager and committee, not in place of them.
We work with owners corporations, strata managers, building committees and private property owners across Melbourne, from individual residential and commercial buildings to larger property portfolios.
We are a local Melbourne team covering the CBD and surrounding suburbs. If you are unsure whether we cover your building, just ask, and we are happy to let you know.
Yes. Building issues rarely keep to business hours, so we provide after-hours response, so your building is never left without support when something urgent comes up.
Absolutely. Every building is different, so we do not force a one-size-fits-all package. After reviewing your property we build a scope around what it actually needs, whether that is full-scope management, concierge, cleaning, or a specific combination.
We plan preventative maintenance, coordinate trusted contractors and vendors, and oversee the work through to completion, so jobs are done properly, on time and at a fair price, without committees having to chase anyone.
Pricing depends on the size of your building and the services you need, which is exactly why we start with a free, no-obligation proposal. After a quick conversation and a site assessment we give you a clear, tailored quote, with no surprises.
Yes, genuinely free and with no obligation. We come to your building, review it in person, and show you exactly what we would do before you commit to anything.

Cleaning Services

Presentation-grade cleaning for every part of a building: common areas, lobbies and carparks, floor sweeping and mopping, window cleaning, rubbish chute maintenance, waste and bin management, and apartment cleaning. The goal is a building that consistently looks and feels well cared-for.
As often as your building needs. We set a schedule around how your spaces are actually used and the standard you want to maintain, and we can flex it up or down rather than locking you into a rigid roster.
Yes. Waste and bin management and rubbish chute maintenance are part of what we do, keeping waste areas clean, orderly and hygienic, which is one of the most common pain points in residential buildings.
It can, and many clients prefer it that way. Having cleaning and building management under one local team means better coordination, a single point of contact, and a consistent standard across the whole building.
Yes. Alongside common-area cleaning we also offer apartment cleaning, which is useful for turnovers, move-ins, and owners who want their unit kept to the same standard as the rest of the building.

Still have a question?

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Speak to our team

A local Melbourne building manager will call you back — usually the same day. Free and no obligation.

Prefer to talk now? Call 0403 385 125

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